Privacy Policy

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Privacy Policy

Last updated: April 26, 2024

Privacy Policy explains how Payable Pvt Ltd. collects, uses, and shares your information when you use our services. It also describes your privacy rights and how the law protects you. We use your data to provide and improve our service. By using our service, you consent to the collection and use of information as described in this Privacy Policy.


Information We May Collect

When interacting with customers, merchants, and other clients, we collect personal information about individuals. This can include names, email addresses, phone numbers, dates of birth, business addresses, and unique device identifiers like IMEI numbers. As well, we gather transaction details such as the merchant's name and location, the date and time of the transaction, the total amount, and any other relevant data from financial institutions or merchants when we're acting on their behalf. We also collect product and service-related information, including registration and payment data, when you request products or services directly from us or participate in marketing programs. We use automated technologies like cookies to gather information about websites, devices, and mobile app usage. If you work for one of our business partners, we may collect business contact information. Further, we collect data such as IP addresses, cookie identifiers, and website activity as part of our standard operations.


How We May Collect Your Personal Information

PAYable may collect your personal information.

  • Directly from you
  • Via our promotional events and marketing campaigns
  • Through the telephone and emails
  • When you fill out forms on our website
  • Via Product/Service Inquiries
  • While you are using our Payment Services
  • Through PAYable Agents
  • When you contact customer support
  • By entering a contract with PAYable
  • From your activity on the PAYable website


How We Use Collected Information

When you use PAYable to process payments with us, we use your information to combat fraud and comply with regulations. We also use your information for record-keeping and internal reporting, ensuring that we don’t identify individual users when sharing aggregated data.

We use your data only for legitimate business reasons. When you use our services, you agree that we may use your information to:

  • Process transactions and provide PAYable Services
  • Contact you about PAYable Services
  • Verify your identity
  • Resolve disputes, collect fees, and troubleshoot issues
  • Offer customer support services
  • Process your application for account-based services
  • Manage your account and handle your transactions
  • Bill you for services and collect any unpaid fees
  • Protect against fraud and other security risks
  • Communicate about our products and services
  • Provide personalized services and recommendations
  • Serve other purposes mentioned at the time of data collection or as required by law


How We Protect Your Personal Information

We implement technical and organizational safeguards to protect the information we process and maintain. Our security measures include security policies and data encryption. Information you provide to PAYable while using our services is encrypted with SSL technology, which helps prevent third parties from intercepting or misusing your data when it travels over the Internet.

When PAYable receives your information, it is stored on a secure PAYable server, accessible only to authorized personnel. However, please note that while we take steps to ensure a secure environment for your personal information.


How We May Share Your Personal Information

PAYable may share your information under the following circumstances:

  • With PAYable staff and agents - to assist with the products and services provided to you now or in the future.
  • With payment processors and banks - to handle your payments.
  • With fraud prevention and anti-money laundering agencies - we might share your information with fraud prevention agencies, security services, emergency services, crimeprevention agencies, and telecommunications companies to prevent fraud and money laundering.
  • With public authorities - we may need to disclose personal information in response to legal requests by government agencies, including European or national security or law enforcement.

Except for the cases mentioned above, PAYable does not share customer information with third parties. By accepting this Privacy Policy and using PAYable services, you agree to this transfer of data for these purposes. If our policy on disclosing customer information to third parties changes in the future, we will provide a clear and straightforward way for customers to opt out of such disclosures.


Retaining Personal Data

Our data retention policies and procedures are designed to help ensure that we comply with legal requirements when retaining and deleting your personal data. We only keep personal data for as long as it's necessary to fulfil the purposes for which it was collected. However, we may retain your personal data if it's required to comply with a legal obligation or to protect your vital interests or those of another person.



This Privacy Policy may be updated from time to time for any reason. We will post any new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes.


Contact Us

If you have any questions or suggestions regarding the Privacy Policy, please contact us: 

Email: [email protected]
Phone: +94 11 777 6 777
Address: 4th Floor, Huejay Court, No 32, Macan Marker Mawatha. Colombo 03, Sri Lanka.